Info
Billing and Payments Schedule
1. What forms of payments does CreativeSurge accept?
2. What is the Billing Schedule for projects?
Scheduling & Timeframes
1. How long will it take?
2. When will my project get started?
3. What is the client's involvement in the design process?
4. How do I check on the progress of my job during the design process?
5. How will I receive my design project once it is finished?
6. I don't know where to start. Can you help me?
Accessibility and Compatibility
1. Will visitors using different browsers be able to access my website without problems?
2. Will my website be accessible by dial-up users?
3. Can my website be developed to meet W3C Recommendations?
Billing and Payments Schedule
1. What forms of payments does CreativeSurge accept?
CreativeSurge accepts payments online via PayPal or by check.
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2. What is the Billing Schedule for projects?
- Payments are due and payable 50% upon signing contract and 50% upon completion of project:
- The project starts when the contract is signed and a deposit is made (in the form of 50% of the total amount agreed to in the contract).
- For larger projects or longer time frames, incremental payments could be due as the project progresses; this would be defined in the contract.
- Upon completion of the website, the final balance will be due and payable. Once the final payment is received, the newly developed website and files will be uploaded (via FTP) to the client’s website (or to our servers depending on whether hosting is required)
- Additional work, not included in the contract, will be added to the final balance.
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Scheduling & Timeframes
1. How long will it take?
CreativeSurge will start on your website as soon as the contract is signed, first payment and content in final form is received. Typically a website will take approximately 30 days to complete. Larger sites may take more time and smaller sites may take less time. The timeline will be established for each project.
Timelines Established:
Timelines are defined for each step (Consult, Plan, Design, Develop, Implement, and Debug). It is essential that content is received from you within the approved timeframe to ensure that your project is completed efficiently.
Emergency Rush Projects:
Projects on a tighter deadline can be completed with an emergency rush fee.
24-7 Customer Assistance is available at 1-888-887-6395
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2. When will my project get started?
CreativeSurge will schedule the project and establish the timeframes for each step upon receipt of the deposit and signed contract.
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3. What is the client's involvement in the design process?
We thoroughly discuss the project at hand with our client from the beginning. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have. During the design process, the client is asked to approve certain milestones before work continues. At the conclusion of a project, the client may request the artwork in various formats.
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4. How do I check on the progress of my job during the design process?
The client is kept abreast of the progress of their job through our approval process. We present the project to the client at certain stages, or milestones, and wait for approval before we continue work. We find that this process keeps the client involved and prevents any breakdowns in communication. In between these milestones, the client is free to call in to get an update.
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5. How will I receive my design project once it is finished?
A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on CD, floppy, or through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy.
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6. I don't know where to start. Can you help me?
Feel free to call or email us. We'll listen to your needs and tell you what your options are. A job may seem overwhelming until you have the right experts helping you out. We can put things in perspective and offer solutions that you may not have even considered.
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Accessibility and Compatibility
1. Will visitors using different browsers be able to access my website without problems?
CreativeSurge has over a decade of experience in developing websites for popular browsers (Internet Explorer, Firefox, Opera, Netscape, Safari, etc). We use proper and clean code to build our websites so that they will work across various platforms such as Windows or Mac.
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2. Will my website be accessible by dial-up users?
The latest and most modern designs and technology are implemented into building your website while ensuring that it is accessible to a wide range audience including low and high speed internet users.
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3. Can my website be developed to meet W3C Recommendations?
We can also build your website to meet W3C recommendations standards. Extensive research has been completed by our web development experts’ team so that your website can be created to conform to WCAG (Web Content Accessibility Guidelines). CreativeSurge can also build your website to conform with other accessibility guidelines or requirements.
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