Frequently Asked Questions

In a nutshell, we can pretty much make any type of website. E-commerce, simple, showcase, members only, etc. If it belongs online, we can do it.

Our main office is located in beautiful Ottawa, Ontario (Canada).

We would love to! At your convenience, we can setup a meeting in our boardroom or we can travel to your location.

It varies, alot. In order for us to supply you with a price, we recommend that you fill-in our Request a Quote form by click here. We will get in touch with you after with an idea of the cost for your project.

A first good step is to fill-in our Request a Quote form, or you can call us toll-free (888) 672-3352.

Of course. We offer affordable hosting solutions. If you would like more details, please visit the Hosting page.

CreativeSurge accepts payments online via PayPal or by check.

• Payments are due and payable 25% upon signing contract, 25% after delivery of concepts and 50% upon completion of project:
• The project starts when the contract is signed and a deposit is made.
• For larger projects or longer time frames, incremental payments could be due as the project progresses; this would be defined in the contract.
• Upon completion of the website, the final balance will be due and payable. Once the final payment is received, the newly developed website and files will be uploaded (via FTP) to the client’s website (or to our servers depending on whether hosting is required)
• Additional work, not included in the contract, will be added to the final balance.

CreativeSurge will start on your website as soon as the contract is signed, first payment and content in final form is received. Typically a website will take approximately 30 days to complete. Larger sites may take more time and smaller sites may take less time. The timeline will be established for each project.

Timelines Established: Timelines are defined for each step (Consult, Plan, Design, Develop, Implement, and Debug). It is essential that content is received from you within the approved timeframe to ensure that your project is completed efficiently.

Emergency Rush Projects: Projects on a tighter deadline can be completed with an emergency rush fee.

CreativeSurge will schedule the project and establish the timeframes for each step upon receipt of the deposit and signed contract.

We thoroughly discuss the project at hand with our client from the beginning. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have. During the design process, the client is asked to approve certain milestones before work continues. At the conclusion of a project, the client may request the artwork in various formats.

The client is kept abreast of the progress of their job through our approval process. We present the project to the client at certain stages, or milestones, and wait for approval before we continue work. We find that this process keeps the client involved and prevents any breakdowns in communication. In between these milestones, the client is free to call in to get an update.

A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy.